Services

At BHR we pride ourselves in offering our tenants a friendly and professional service with rapid responses to all of your needs.

We manage hundreds of properties throughout Sydney. You can search for BHR properties online at mybhr.com.au, Domain.com.au and realestate.com.au.

Before you start searching for your next home, we recommend you consider:

  • How much rent would you like to pay per week?
  • What area would you like to live in?
  • What type of home are you looking for – a house or an apartment?
  • How many bedrooms do you need?
  • How many bathrooms do you need?
  • What are your car parking requirements?

 

Hours of operation

Our Leasing & Management team can be contacted Monday to Friday from 8:30am to 5:30pm and on Saturday from 8:30am to 3:00pm.

 

Contact numbers

You will be provided with the direct contact details for your Property Manager.

 

Tenancy Application

To make the tenancy process as straightforward as possible, you can apply for any of our properties online via the Rental Application button on each advertisement.

Click here to download the Tenancy Application Form: http://bit.ly/bhrgroup

If you have not previously rented through BHR you will need to provide copies of identification to the value of 100 points with your application. For example, a Drivers Licence, ATM card, credit card and a bill addressed to you at your current address.

You will also need to provide:

  • Current and previous addresses
  • Current and previous rental histories
  • Current and previous employment histories
  • References
  • Next of kin details

If your Tenancy Application is approved a BHR leasing consultant will arrange a suitable time to meet and sign your new BHR Tenancy Agreement.

 

Bond

A tenancy bond is money that a landlord asks tenants to pay when they move into their property. The bond is held to cover any unpaid rent, damage to the property (if that damage can be shown to be the tenant’s fault) or any other claim.

As a guide landlords can charge four weeks or a month’s rent as a bond. This may be higher depending on the weekly rent amount. The exact bond amount will be advised on application.

A receipt for the bond will be sent to the rented property street address which is shown on the bond lodgement form, by the Bond Authority in your state.

You should keep your bond receipt somewhere safe as you will need it when the tenancy is ending or when a tenant who is listed on the bond receipt is leaving the property.

Your bond will be refunded to you promptly after the property is fully vacated, less any deductions that may be agreed or directed by the tribunal. A bond refund cannot be applied for until all keys have been returned to BHR and a final inspection has been carried out.

 

Landlord claims on the Bond

A landlord will be able to claim some or all of the bond:

  • If there is damage done by the tenant which is beyond fair wear and tear
  • If the property is left dirty
  • If personal items are left behind
  • If rent is left unpaid at the end of the tenancy
  • If you fail to comply with any other obligation and the landlord suffers some loss as a result of this

Note – If the claim by the landlord is greater than the bond, you may be ordered to pay the extra amount.

 

Rental payments

Under the terms of your Residential Tenancy Agreement rent is payable in advance. You can make payments by:

  • BPAY using your personal DEFT code
  • Bank cheque or money order

Should you have any difficulty making your rental payments, please contact your Property Manager immediately.

 

Keys

At the commencement of the lease you will be given the keys to your new home. Your tenancy does not terminate until the keys (including any copies you made) are returned to BHR. You will be responsible for paying rent until the keys are returned.

 

Insurance

The landlord’s insurance on the property does not cover your personal belongings. We recommend that you take out contents insurance for your personal belongings.

 

Inspections

The purpose of inspections is to advise the landlord of the condition of their property and how it is being maintained. You will be given the opportunity to advise BHR of any repairs or maintenance you feel is needed.

Upon the commencement of your lease, BHR will complete an inspection and full condition report.

You will be given the opportunity to check this, add to it and return it to BHR within 7 business days. BHR refer to this report at the end of the tenancy. It is therefore in your best interest to read through the condition report thoroughly, provide comments to us within the timeframe listed on the condition report, and ensure you retain a copy in a safe place.

BHR will routinely inspect your rented property 6 months after a new tenancy and at regular intervals throughout your tenancy. You will be issued with notice of these inspections and we encourage you to be there to discuss any problems affecting your tenancy or contact us prior to the inspection to discuss any issues.

Final inspections are conducted at the end of the lease term or upon vacating.

The final inspection report is closely checked with the condition report completed during the initial inspection to ensure that there has been no damage (beyond normal wear and tear) and that no fixtures have been removed (e.g. light fittings).

 

Repairs

Should any repairs be required on your rental property, all requests must be put in writing. All non emergency repairs must first be approved by the landlord/owner. All repair requests are to be emailed to your property manager.

In the case of an emergency, you may contact the designated Emergency Repairers on your lease document or those listed on this site.

 

Ending your lease

Your tenancy agreement is a legal contract providing protection for both you and the landlord. Once the fixed term has expired, you may continue living at the property or vacate.

If you wish to vacate the premises at the end of your fixed term, you are required to give 14 days’ notice in writing. Should you wish to vacate the premises and your lease has already expired, you are required to give 21 days’ notice in writing.

Your notice should be sent:

  • by email to your property manager
  • by fax to (02) 9302 1733
  • in person to our office at 136 New South Head Road, Edgecliff (Corner of Darling Point Road, opposite Edgecliff Train Station)

You cannot by law stop paying rent for the last month assuming any part of the bond as rent.

Your tenancy does not terminate until the keys (including any copies you made) are returned to BHR. You are responsible for paying rent until the keys are returned.

Final inspections are conducted at the end of the lease term or upon vacating. The final inspection report is closely checked with the condition report completed at the initial inspection to ensure that there has been no damage (beyond normal wear and tear) and that no fixtures have been removed (e.g. light fittings).

Your bond will be refunded to you promptly after the property is fully vacated, less any deductions that may be agreed or directed by the tribunal. A bond refund cannot be applied for until all keys have been returned to BHR and an inspection has been carried out.

 

Breaking the Lease

If you need to break the lease you need to notify BHR immediately.